UBER customer reviews? How is UBER rated on BBB, Yelp, Glassdoor, or Reddit?

Is UBER legit? How are UBER's customer reviews and ratings? Do people complain about UBER? Is UBER a scam?
UBER's customer service are rated: 2.0 - 1 ratings

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Knoji Staff
130
Posted Jun 30, 2018

Yelp

Generally, the feedback on UBER on Yelp has been about average to slightly below average. They've been rated at approximately 3 stars by customers on Yelp. It appears that users on Yelp who have experience with UBER locally are have had some issues UBER's customer service, but generally have had a satisfactory experience with them.

You can see UBER's Yelp reviews here.

Better Business Bureau (BBB)

UBER has a low rating on BBB of F. The Better Business Bureau has enough data on UBER to assign a grade to them, and they've assigned them a low score, indicating a history of problems and customer complaints. It is likely that some customer complaints were not resolved to the satisfaction of the customer, leading to UBER's decreased BBB rating.

You can see UBER's BBB rating and scorecard here.

Glassdoor

UBER has positive feedback and reviews on Glassdoor. Out of 2,348 ratings UBER has received a 4 star rating by employees and former employees. This indicates that UBER has sound employment policies, treats its employees well, and addresses any issues professionally.

You can see UBER's Glassdoor reviews here.

Trustpilot

Consumers on Trustpilot have generally given UBER negative ratings. Consumers have posted 901 ratings on Trustpilot and given them roughly 1 stars. Trustpilot users seem to be talking about problems or issues with UBER's service, and have assigned them lower ratings.

You can see UBER's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with UBER.

Generally, the feedback on UBER among Redditors has been negative. Most of the responses to this thread about UBER were from people who had experience with this brand and posted negative feedback.

You can see the full Reddit thread on 'UBER' here.

Shopping tip: (October 23, 2018): Use promo code SAVERPROMO to save 25% off at uber.com — redeem it here. You can also view more UBER promo codes.

Amazon.com is also offering discounts on select UBER items on their website.

. You can also view all 0 stores that offer reviews across all categories.

This user rated UBER's customer service: 2.0
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Rated 4.2 - 33 reviews

About UBER

UBER is a major ride sharing company operating the e-commerce site uber.com. UBER sells its products and services in the ride sharing vertical, offering discounts and promo codes to its customers infrequently. UBER is very well-regarded among shoppers on Knoji, with 33 ratings and an average rating of 4.2 stars. UBER scores very highly compared to other brands in the ride sharing industry, providing 14 e-commerce features to better serve its customers.

UBER's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Maybe
It appears that UBER may not offer free returns & exchanges currently. Read full answer >>
Free Shipping:
Maybe
It appears that UBER may not offer free shipping currently. Read full answer >>
International Shipping:
Maybe
It appears that UBER may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Maybe
It appears that UBER may not accept debit & prepaid cards currently. Read full answer >>
PayPal:
Maybe
It appears that UBER may not accept PayPal currently. Read full answer >>
Apple Pay:
Yes
UBER accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. Read full answer >>
Google Pay:
Yes
UBER accepts Google Pay for qualifying orders and customers, according to their Google Pay policies. See policies and program details on their Google Pay support page. Read full answer >>
Discount Policies
Promo Codes:
Maybe
It appears that UBER may not offer promo codes currently. Read full answer >>
Sales:
Yes
UBER runs a clearance and promotions page on their website. Check the official UBER sales page for the latest discounted prices and sales directly from UBER Read full answer >>
Military Discounts:
Yes
UBER offers coupons and promotional pricing for military veterans. Get up to 30% off and other special offers for UBER on their military discounts page. Read full answer >>
Official Coupons Page:
Yes
UBER offers their own coupons and promotions page on their website. Check the official UBER coupons page for the latest offers directly from UBER Read full answer >>
Student Discounts:
Maybe
It appears that UBER may not offer student discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that UBER may not offer price matching currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that UBER may not offer birthday discounts currently. Read full answer >>
Senior Discounts:
Yes
UBER offers special pricing and coupons for senior citizens. Get freebies, special coupons, and save up to 30% on purchases for seniors at uber.com. See program details on their senior discounts page. Read full answer >>
Competitor Coupons:
Maybe
It appears that UBER may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that UBER may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Maybe
It appears that UBER may not offer contact information currently. Read full answer >>
Money-back Guarantee:
Maybe
It appears that UBER may not offer money-back guarantee currently. Read full answer >>
Loyalty Programs:
Maybe
It appears that UBER may not offer loyalty programs currently. Read full answer >>
Social Media Pages:
Maybe
It appears that UBER may not offer social media pages currently. Read full answer >>
Reviews:
Maybe
It appears that UBER may not offer reviews currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that UBER may not accept Affirm financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that UBER may not accept Klarna financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that UBER may not accept Afterpay financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that UBER may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Maybe
It appears that UBER may not offer website security & privacy currently. Read full answer >>
Mobile Apps:
Maybe
It appears that UBER may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Maybe
It appears that UBER may not offer affiliate programs currently. Read full answer >>
View all features