UBER customer reviews? How is UBER rated on BBB, Yelp, Glassdoor, or Reddit?

Is UBER legit? How are UBER's customer reviews and ratings? Do people complain about UBER? Is UBER a scam?
Customer service rating: 3.0 - 1 ratings

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Knoji Staff
138
Posted Jun 30, 2018

Yelp

Generally, the feedback on UBER on Yelp has been about average to slightly below average. They've been rated at approximately 3 stars by customers on Yelp. It appears that users on Yelp who have experience with UBER locally are have had some issues UBER's customer service, but generally have had a satisfactory experience with them.

You can see UBER's Yelp reviews here.

Better Business Bureau (BBB)

UBER has a low rating on BBB of F. The Better Business Bureau has enough data on UBER to assign a grade to them, and they've assigned them a low score, indicating a history of problems and customer complaints. It is likely that some customer complaints were not resolved to the satisfaction of the customer, leading to UBER's decreased BBB rating.

You can see UBER's BBB rating and scorecard here.

Glassdoor

UBER has positive feedback and reviews on Glassdoor. Out of 2,348 ratings UBER has received a 4 star rating by employees and former employees. This indicates that UBER has sound employment policies, treats its employees well, and addresses any issues professionally.

You can see UBER's Glassdoor reviews here.

Trustpilot

Consumers on Trustpilot have generally given UBER negative ratings. Consumers have posted 901 ratings on Trustpilot and given them roughly 1 stars. Trustpilot users seem to be talking about problems or issues with UBER's service, and have assigned them lower ratings.

You can see UBER's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with UBER.

Generally, the feedback on UBER among Redditors has been negative. Most of the responses to this thread about UBER were from people who had experience with this brand and posted negative feedback.

You can see the full Reddit thread on 'UBER' here.

Learn more at uber.com.

Shopping tip: (December 18, 2018): Use promo code CHRIST54293UI to save 25% off at uber.com — redeem it here. You can also view more UBER promo codes.

Amazon.com is also offering discounts on select UBER items on their website.

This user rated UBER's customer service: 3.0
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Not helpful
Rated 4.2 - 39 reviews

About UBER

UBER is a major ride sharing company operating the e-commerce site uber.com. UBER sells its products and services in the ride sharing vertical, offering discounts and promo codes to its customers infrequently. UBER is very well-regarded among shoppers on Knoji, with 39 ratings and an average rating of 4.2 stars. UBER scores very highly compared to other brands in the ride sharing industry, providing 16 e-commerce features to better serve its customers.

UBER's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Maybe
It appears that UBER may not offer free returns & exchanges currently. Read full answer >>
International Shipping:
Maybe
It appears that UBER may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Maybe
It appears that UBER may not accept debit & prepaid cards currently. Read full answer >>
Paypal:
Maybe
It appears that UBER may not accept PayPal currently. Read full answer >>
Apple Pay:
Yes
UBER accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. Read full answer >>
Google Pay:
Yes
UBER accepts Google Pay for qualifying orders and customers, according to their Google Pay policies. See policies and program details on their Google Pay support page. Read full answer >>
Discount Policies
Promo Codes:
Yes
UBER supports a promo code box on their website. Check the UBER promo codes page for the latest coupon codes from UBER. Read full answer >>
Sales:
Yes
UBER runs a clearance and promotions page on their website. Check the official UBER sales page for the latest discounted prices and sales directly from UBER Read full answer >>
Black Friday Ad:
Yes
UBER offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Yes
UBER offers Cyber Monday ad for qualifying orders and customers, according to their Cyber Monday ad policies. See policies and program details on their Cyber Monday page page. Read full answer >>
Military Discounts:
Maybe
It appears that UBER may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Yes
UBER offers their own coupons and promotions page on their website. Check the official UBER coupons page for the latest offers directly from UBER Read full answer >>
Student Discounts:
Yes
UBER runs a student discount program for current students. Save up to 40% on UBER through their student discount program. Program details are available on their student discounts page. Read full answer >>
Senior Discounts:
Maybe
It appears that UBER may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that UBER may not offer birthday discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that UBER may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that UBER may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that UBER may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
UBER offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Maybe
It appears that UBER may not offer money-back guarantee currently. Read full answer >>
Gift Cards:
Yes
UBER offers gift cards and discounted gift cards during special promotional events. Find gift cards for UBER. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Maybe
It appears that UBER may not offer loyalty programs currently. Read full answer >>
Customer Reviews:
Maybe
It appears that UBER may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that UBER may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that UBER may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that UBER may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that UBER may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that UBER may not accept Bread financing currently. Read full answer >>
Website Features
Mobile Apps:
Maybe
It appears that UBER may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
UBER offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
View all features